BOOKING TERMS & CONDITIONS
Due to the Coronavirus pandemic we have reviewed our terms and conditions to allow more flexibility for clients in the aftermath of lockdown. These terms will apply for 2020 and 2021 holidays.
African Ambition Tours Ltd is a Tanzanian company, TALA licensed and as a tour operator governed by the laws of Tanzania. We would ask you to read these terms and conditions carefully and if you have any questions please do ask.
We always recommend that you purchase travel insurance before you travel which covers you for cancelling your travel plans or for any unforeseen medical needs whilst you are in Africa. Prior to, or upon arrival, we will ask you for the following details in the event we need to contact your insurance company on your behalf: Insurer name, 24-hour emergency contact number and your policy number. This is for your safety and will be deleted from our records on completion of your safari.
Making a booking
When making your booking we request the full names and dates of birth of all people in your party, a 25% non-refundable deposit (should a need arise due to the Coronavirus to postpone your trip we are happy to use your deposit against another date or trip, please just let us know) and a signed copy of our Terms and Conditions. Should the hotels, lodges or tented camps be fully booked, we will book another alternative accommodation to the same standard and of course notify you.
Making an internal flight booking
We find a number of clients prefer to organise their internal flights in Tanzania themselves however to make a flight booking we will require the full names and dates of birth of all travellers, a scanned copy of each passport and full payment for the flights. Internal flights can only be booked, rather than a deposit paid to hold seats, so we require full payment and we can only confirm the cost of the flights at the time of booking. For travellers making flight bookings themselves we strongly recommend paying by credit card. All flight bookings are non-changeable and non-refundable.
Our prices are quoted throughout in USD and subject to availability at the time of booking. The price is only guaranteed once full payment has been received.
Price changes may occur for reasons that are outside our control such as adverse currency fluctuations, fuel surcharges, Government fees and taxes, changes at hotels/lodges. In the event of a price increase, we will notify you straight away giving you the reason and the additional cost will be added to your invoice.
To make a payment
To confirm your booking, we will require a 25% non-refundable deposit and full payment will be due no later than 60 days prior to your departure to Tanzania. This is because most lodges and hotels ask for full payment at 60 days. Some services must be paid in full at the time of booking (including, but not limited to, flights). In the event your final payment is not received 60 days prior to departure some services may be cancelled. We are subject to the booking terms and conditions of suppliers. In the event a service is rebooked at a higher price, the additional cost will be added to your invoice. For bookings made within 60 days of departure, full payment will be required at the time of booking. All payments can be made by bank transfer in USD. You will receive proof of receipt via email, as soon as your payment reaches our account and we ask that you send us a copy of the payment receipt from your bank so that we can track it. These Terms and Conditions are effective the moment we receive any payment from you, regardless of whether we have received your signed copy or not.
The bank details are:
BANK DETAILS FOR PAYMENT – Payment in US Dollars
Name: African Ambition Tours Ltd Account Number: 42810002874
P.O.Box 10148, Arusha, United Rep. of Tanzania.
Bank Address: Arusha Business Centre, P.O. Box 632, Makongoro Road, Arusha, Tanzania
Changes to your booking
Please notify us immediately, in writing, if you wish to amend your booking. If you wish to increase the number of clients travelling or alter the itinerary in any way, then we will send a new invoice with the additional costs added. If the numbers decrease, there may be additional costs due to accommodation changes etc.
To cancel a holiday
Please notify us immediately, in writing, if you wish to cancel your booking. In the event of a cancellation, your deposit is non-refundable and where you have paid an additional amount (including, but not limited to, flights) you may also incur supplier cancellation fees which can be up to 100% of the booking value regardless of whether travel has commenced.) Where you seek a refund for which payment has been made to a lodge, hotel, activity we will not provide a refund to you until we receive the funds from that supplier. Where a refund is made to you, we reserve the right to charge you any bank transfer fees we incur in relation to the refund. If your booking is cancelled within 60 days of departure, no refund will be offered as all bookings will have been made with hotels/lodges and their fees are non-refundable. Please notify us immediately if you require a letter to submit to your travel insurance company. Once we have received your written request, we will email you a cancellation letter within 72 hours.
You must ensure that you are aware of any health requirements, immunisations and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation with you to Tanzania. In some cases, failure to present required vaccination certificates (including, but not limited to, Yellow Fever) may deny you entry into the country. We do recommend that you check the regulations at the time of travel and that you allow for plenty of time to book your vaccinations in good time for your holiday.
When travelling internationally, you are required to have a valid passport which has at least 6 months validity upon the day of your arrival and a minimum of two blank passport pages. Passports are the traveller’s responsibility and required for all international travel. So please check your passports in good time to ensure they meet the regulations.
Some countries require a visa in order to stay in their country. To find out if you require a visa for your travel to Tanzania and how to apply for one, refer to the destination's consulate or embassy in your own country or check online with your government’s website. Some countries enable tourists to obtain a visa at the point of entry but require a fee. Visas are the traveller’s responsibility and required for all international travel. At present visas for Tanzania can be obtained online or at major airports in Tanzania. The cost is $100 USD for Americans and $50 USD Europe, Asia and Canada. The money must be paid in USD cash (no credit cards are accepted). The link for online visa applications is www.immigration.go.tz / http://www.immigration.go.tz/index.php/en/services/visa-information
Special dietary or medical requirements
Please let us know at the time of booking if you have any requests or requirements regarding dietary issues, disability or accommodation and we will do all we can to accommodate your needs.
Accuracy of Information
We take great care in ensuring that information we give on our website, in emails and verbally is as up to date as it can be however, we do not accept responsibility or liability for any errors or omissions caused by any matters beyond our control. While it is our intention to adhere to the route described in your itinerary, there is a certain amount of flexibility built into the itinerary and on occasions it may be necessary to make alterations. This can be due to road conditions, for instance in heavy rains some roads are impassable as well as other eventualities that could occur. Due to the regions we visit, travel can be unpredictable. In the event of a route change your Guide will check with us and if there is no other way the decision will be made to change the route.
We ask that should you have any cause for complaint that this is reported to your Guide at the time who will notify us of the problem, and we will do our best to resolve your issue immediately. If you remain dissatisfied, please call or email us as soon as possible but no later than 7 days after the completion of your holiday with us so we may investigate the matter further. Liability for any complaints not notified in accordance with this procedure will not be accepted.
We are committed to protecting your privacy and agree to handle your personal information with care and not to disclose to third parties except in instances where we book services on your behalf, including, but not limited to, airlines tickets. All personal information will be deleted after your trip ie passport information, addresses and dates of birth but we shall keep your email address with your agreement to let you know of any offers we may have in the future that you may be interested in. You can opt out of this at the end of this document.
BOOKING CONFIRMATION & PAYMENT
Confirmation for your holiday booking will only be sent once we receive a non-refundable deposit of 25% of the cost of the tour. Once that is received, we will send you proof of receipt. We ask that you send proof of payment from your bank slip so we can track the payment. This can be a photo sent via email. We will send an updated invoice to you showing the balance required for your holiday. We reserve the right to decline any booking at our discretion.
Please check your confirmation invoice carefully as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits, but you must meet any costs involved in doing so.
A deposit of 25% is required at the time of booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent. If the full amount is not paid at least 60 days prior to departure, African Ambition Tours Ltd reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
Clients/Agents booking within 60 days of departure are required to pay the full amount to secure the reservation. All bank charges are the responsibility of the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice, is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Prices not included in the tour price unless otherwise noted: airfares, visas and passport fees, airport taxes, additional hotel accommodation, laundry, postage, drinks, medical expenses, travel insurance, telephone calls, gratuities to staff and crew.
Availability cannot be guaranteed until booked. We will exercise best efforts to book hotels per the itinerary, however, in busy seasons and with client bookings made within 90 days of tour date we may be forced to offer substitutes.
“Force majeure” is any event or circumstance which we or the supplier of the service(s) affected could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather or road conditions, fire, bureaucratic obstacles, changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control.
All cancellations of confirmed reservations are subject to a $50 per person administrative fee. Additionally, clients are subject to any cancellation fees from any hotels or airlines used in the itinerary. Cancellations 60 days or more prior to departure will receive full refund of any additional payments made minus the $50 per person administrative fee and the non-refundable deposit. (Please note that the deposit can be used against another date and tour). 30-59 days will be subject to loss of 50% of total tour price. 29 days or less will be subject to 100% of total tour price.
If you wish to cancel your tour, we must be informed in writing. Cancellation charges are calculated on the day written notification is received by us.
Cancellation fees for air tickets issued by or on behalf of ourselves will apply as determined by Airline Regulations and will vary depending on the type of ticket issued. This can be as much as 100% after purchase. Hotels, transfers and other add-ons will incur cancellation charges depending on circumstances but may be up to 100%. Depending on your reason for cancellation, these charges may be recoverable under your insurance policy.
No refunds will be made if you leave a trip for any reason after the trip has begun. This includes refunds for any unused sector(s) or sections if you have booked a combination of individual trips.
Baggage and damaged goods policy
At any time, all baggage and personal effects are at the client’s responsibility and African Ambition Tours Ltd does not accept any liability for any loss or damage of any personal effects. Please note that on our trekking tours and on some “bush” flights baggage regulations may apply.
Changes to your itinerary
If you wish to change your booking in any way, you must inform us in writing please. Amendments to your booking, in relation to any arrangements made in conjunction with your tour (e.g. pre- and post-tour accommodation, transfers, flights etc), received by African Ambition Tours Ltd within 15 days prior to tour departure date will be subject to a $50 administration fee per change. This fee is in addition to any charges levied by ground operators, hotels or airlines.
On some trips it is not possible for us to accept late bookings as they are subject to availability.
You are responsible for informing us in writing at the time of booking of any known illnesses, disabilities or medical conditions, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure of the tour. If you are found to have an undeclared or understated medical condition you may be ordered to leave the tour with no refund. We have a duty of care to all our clients.
Our Tour Leaders have the authority to make difficult decisions. Should you present with a medical condition our tour leader reserves the right to insist that person seek medical advice. If you decline to act upon this advice, you could be putting others on the tour in danger/at risk and may be asked to leave the tour. This extends to physical, mental and behavioural conditions.
All information on our website has been compiled with reasonable care and is published in good faith. We promise to make sure that the tour arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. While we always aim to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your guide or ourselves straight away so that we can do our best to rectify the problem and save any potential negative impact on the rest of your trip. We recognize that there may be times when your guide may not be able to resolve a situation to your satisfaction - if this is the case, please ask the guide to speak to the manager on your behalf at lodge/hotels or get in touch with us back at the office.
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the trip itself, shall be settled solely and exclusively by binding arbitration in the United Republic of Tanzania.
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither African Ambition Tours Ltd nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies African Ambition Tours Ltd. The client accepts full responsibility for all risks involved.
Authority on tour
The decisions of the Company’s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of the United Republic of Tanzania.
African Ambition Tours Ltd reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material.
Prices are based on current rates of exchange, tariffs and taxes. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases.
We do not accept any liability for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.
I, ______________________________, have carefully read, understood and agree to the terms and conditions set out by African Ambition Tours Ltd.
Name (please print): _____________________________________________________________________
These conditions apply to all tours sold by African Ambition Tours Ltd.
I am happy for African Ambition Tours Ltd to keep my name and email address only for their own purpose of sending details regarding special offers on tours and are not to be passed to any third party. YES/NO